FAQs
 
 Why should we take IFW ERP for our organization?
 How IFW ERP is implemented in our organization?
 How will we get support from IFW after installation?
 Is this a ready to use product or the company will develop it for us?
 What will happen when the technology on which this solution is made gets outdated?
 If we don’t need the complete ERP can we select the modules we need ? And can we add more modules later in the  same ERP?
 Can we export the reports into word, excel or pdf formats?
 How secure is the data of the organization in IFW ERP?
 What about staff training?
 How long can we expect service support for IFW ERP?
 Can the program work as per our desire?
 What will be the AMC period & Charges?
 Can IFW ERP be implemented in phases to suit the budget?
 What about the confidentiality of IFW ERP?
 Do you have separate Solutions for Colleges & Schools?
 Can we manage multiple Colleges in a single ERP?
 
1. Why should we take IFW ERP for our organization?
IFW ERP helps the organization to cut down working hours of the staff and increases their efficiency, therefore the staff can use that time for other important academic works and welfare of students and supporting management. Also with IFW ERP 80% of expense of the organization on stationary is reduced. Thus, we guarantee that IFW ERP's cost is recovered within the first 6 months of implementation in the organization.
2. How IFW ERP is implemented in our organization?
As soon as the company receives the purchase order for product our ERP Support team starts collecting the basic data needed from the college to initiate the work. Within 15 days the team of engineers installs and deploys the solution in the campus. Hardware, Networking & Data entry work is the responsibility of the organization purchasing the ERP. Immediately after this the training team starts conducting training sessions for the staff members or each department respective to their modules. Data entry & migration Support is provided to clients on request.
IFW's Support Cell and engineers are available on all working days in office hour online, on IMs & emails. On phone the Support engineers are available 24 x 7 x 365. Any kind of bug or error or problem in the ERP will be attended within 2 days and solved as soon as possible according to the nature of problem. For the documentation of all issues raised by clients and our team prompt action on them we maintain the IFW Support Online Ticket System.
IFW ERP is a complete, fully functional and time tested ERP solution which covers more than any other solution available in the Indian Market in this sector. This ready to use product can be purchased & installed with staff training within 1 to 2 months. However, IFW also provide the clients facility to have additional enhancements or customizations in the ERP.
IFW ERP is developed on the latest technology plate form, as the technology gets updated new versions of EduTech will be available in the market from time to time. The client can upgrade the solution that he has and get the benefits of the new versions.
Yes, one of the major plus points of IFW ERP is that it is made on a modular approach. Your organization can decide and purchase the complete ERP or only the modules that they need. When the organization feels that they need more modules as per the expansion of the organization, new modules can be purchased and added easily without disturbing the existing data or modules. This facility is available only for IFW School ERP.
Yes, the reporting format of IFW ERP is very flexible and the reports can be easily exported into formats like .doc, .docx, .xls, .xlsx, .pdf etc.
IFW ERP comes with 100% security of your precious data and information. The database of the ERP is stored in the server which is either placed in a locked room or in front of the eyes of the management. Also the database is protected so as even an expert hacker cannot break the database. The ERP Administrator can give each user rights of accessing his respective modules, so that only the assigned modules can be accessed by each user.
9.  What about staff training?
We provide in depth staff training till the Staff is satisfied. The training manuals & videos are also provided to clients and this makes the software training very easy. Our Implementation engineers and ERP Trainers take special care that all staff members are able to use their respective modules and work live on the ERP.
Life Long...
Yes, We can modify the program to satisfy your needs if your needs are generic and can be of benefit for the ERP and our other clients as well.
One year AMC from the date of Billing after implementation is free. Total technical support will be provided during this AMC period. Any new upgraded version of this product will be provided free of cost during the AMC period. After 1 year AMC will be chargeable.
Yes, We have flexible price structure to suit every budget you can implement the system in phases and can still enjoy of the complete ERP.
The whole operation and information it generates is confidential, client can decide authority levels for use of ERP. Some can get only reports, while some can update it also. Top management can get the overview of all reports of all modules. Control of user authentication will remain with the ERP administrator.
Yes, IFW College ERP and IFW School ERP are separate but they have similar features and development platforms.
Yes, you can easily manage multiple colleges in a single ERP license but in a single campus only. IFW ERP comes with a campus based license.